For Holiday deliveries between December 12 and January 1st, please allow 7 business days for Ground Delivery
A new way of traveling comes with a bunch of questions. Have a look below for some of the most frequently asked.
At TripHero our mission is to free travelers from the burden of baggage, making the travel experience better than ever.
We’ve answered many of the questions our customers have asked to give you clarity and peace of mind.
We recommend scheduling your pick-up five days prior for standard shipping, but we have expedited options.
Yes, you can absolutely ship your bags out early! We will store them for free for up to two weeks (short-term storage) prior to the guest’s trip. Any storage beyond two weeks will be considered long-term storage which will cost $25 per week.
Typically, a travel ski bag that holds only one pair of skis is considered a small and a bag that holds two is a large. Please check dimensions to make sure your bag fits within the size restrictions.
Yes! Our storage partner RocketCloset would be happy to help with any and all of your storage needs.
Yes, we can add or subtract at any time before your pickup. If the window to get you additional bag tags has closed, we can email your labels and you can print them out/tape them to your bag.
You can do either. We are happy to help you book your reservation over the phone or you can book online at your leisure.
A lot of reasons. First and foremost, our guest service is unmatched in our line of business, but also because they only look less expensive. With TripHero, you get a flat rate and upfront pricing. Our competitors charge extra fees for things like shipping you the labels or scheduling a pickup.
By tracking your luggage every step of the way, we can anticipate and notify you about any delays in transit that could affect your vacation. If by chance there is an unforeseen delay with your bags, the TripHero Brand Promise ensures you won’t miss a day on the hill. We will also cover equipment and apparel rentals for up to $500.
Absolutely. We provide tracking for every TripHero order.
You would think so, since you’re doing all the work, but airlines like to charge extra fees. For example, an “oversized” bag of over 62” total (L+W+H) costs $200 on Delta and American. Other airlines are more vague about their pricing, but all mention 62” as the cut-off for “standard” luggage.
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