For Holiday deliveries between December 12 and January 1st, please allow 7 business days for Ground Delivery
For Holiday deliveries between December 12 and January 1st, please allow 7 business days for Ground Delivery
As the official Shipping Partner of Limelight Snowmass in Aspen we are excited to offer this exclusive shipping service to our lodging guests and owners
Use TripHero for Full-Service Shipping
Schedule a pickup from your office or home
We handle labels, carriers, and tracking
Great for personal luggage, materials, signage, and more
Return shipping available after your event
Use Your Own Shipping Account
Important Notes:
| Package Type | Weight (lbs) | Handling Fee |
|---|---|---|
| Envelope | ~1 | $3.00 |
| Small | 1 – 10 | $10.00 |
| Medium | 11 – 25 | $15.00 |
| Large | 25 – 50 | $20.00 |
| Oversize | 50+ | $30.00 |
| Pallet | Standard Wood Pallets | $200.00 |
The fees apply per package for both incoming and outgoing packages.
| Service / Misc. | Type | Rate |
|---|---|---|
| Salt Palace Convention Center Delivery[1] | Flat | $25.00 |
| Shipping Insurance[2] | $500 Coverage[a] | $6.50[c] |
| Packing Supplies[3] | Flat | $15.00 |
| Storage Fee[4] | Over 7 Days | $5.00 – $25.00 |
| Third-Party Billing | Flat | $15.00 |
Address Your Package
Name: [Name on Reservation/Recipient Name] – [Event Name/Arrival Date]
Company: [Event Name/Arrival Date/Preferred Delivery Location/Booth Name or HRSLC]
Address: 170 S W Temple St.Salt Lake City, UT 84101
Phone: [On-site/at hotel contact]
TripHero manages all shipment logistics at the Hyatt Regency Salt Lake City.
Receiving & Processing
Notify/Confirmation: Hotel guests receive notification via a guest room phone call.
If unanswered, we’ll leave a voicemail on the guest room phone.
Handling & Delivery
Delivery: We can deliver packages directly to guest rooms[2.], meeting rooms, and exhibit booths[3.] within the hotel.
Pick-up: By default, packages are available for pickup at the bell closet (located in the main lobby) with front desk assistance upon request.
1.Amazon delivers anywhere between 8:00 a.m. – 6:00 p.m.
2.For guest room delivery, the recipient must be present.
3. Exhibitors within the hotel can expect to find shipments delivered directly to the table/booth when set-up.
The loading dock at Hyatt Regency Salt Lake City operates on a first-come, first-served basis. Please review the following guidelines carefully before scheduling freight delivery.
Coordinate all freight deliveries with TripHero or hotel contact
Quick Reference
Location: Eas side of building, facing W Temple St
Hours: 7:00 a.m. to 6:00 p.m. MST (special arrangements available with advance notice)
Size Limits:
Pallets/Skids: 48″ x 40″
Maximum Truck: L 53 ft. | W 8.5 ft. | H 13.6 ft.
Freight Requirements
Truck Requirements:
Must not exceed maximum size dimensions 13’6” ft. in height or 42’ ft. in length.
Must have own lift-gate (select this option when scheduling)
Drivers must reverse into dock
Freight Elevator Specifications:
Class A
Weight limit: 10,000 lbs.
Dimensions: 8×12 ft
Serves floors 1-6
Personal/Rental Vehicle Load-in
If using your own vehicle for delivery, please note:
Advance notification to hotel required
Elevator access must be pre-arranged
Loading assistance requires advance coordination and includes handling fees
Cart Requirements: The hotel does not supply flatbeds, carts/dollies, or pallet jacks. Please bring your own cart for transporting items.
Guidelines and Policies
Storage fee: If the freight is received at the hotel prior to 7 days before the event it will accure a $50 a day for early arrivals (maximum $100)
Hotel not liable for unmarked or missing materials
Freight Receiving
Receiving: Schedule freight delivery 4 days before event (recommended)
Optionally provide hotel contact information to assist carrier with pick-up.
Received freight will be signed off by on-site hotel personel and provide confirmation to shipper.
Freight shipments will be delivered to designated event space
For shipping your items, you can use your own return labels or create new labels through your UPS/FedEx carrier account.
Using Your Own Label or Return Label
For TripHero pickup: Pack and seal your boxes, attach the label, and place them in the designated area.
Most frequent questions asked by our customers:
It’s simple: schedule a pickup, pack your bags, and we’ll handle the rest. Your luggage is picked up at your home and delivered directly to your destination — safely and before your arrival.
We deliver to hotels, resorts, vacation rentals, golf clubs, ski lodges — anywhere you’re staying. Just enter the destination address at booking and we’ll handle the rest.
We recommend booking at least 3 days before your travel date to ensure availability and timely delivery. Need it sooner? Reach out — we often make last-minute requests work.
No problem. You can reschedule or update your delivery address as needed. Just contact our support team — we’re here to help every step of the way.
Unlike traditional shipping companies, TripHero is built specifically for travelers. We offer door-to-door service, real-time tracking, dedicated support, and guaranteed delivery — all with transparent pricing and no hidden fees. Thousands trust TripHero because we make travel truly effortless.
Traveling is hard enough. What if those bags could magically transport themselves? That’s the idea behind TripHero – we ship your luggage so you can travel stress free.
Ship your luggage, skis, snowboards, bikes, and clubs the right way.
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TripHero 2025
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