Ship to the Hyatt Regency Salt Lake City

Attending an event at Hyatt Regency Salt Lake City? Whether you’re shipping booth materials, event supplies, or personal luggage, we make it easy to get everything to the hotel—on time and stress-free.

TripHero partners directly with the Hyatt Regency SLC to streamline shipping for conference attendees, vendors, and corporate travelers. Whether you ship with us or use your company’s FedEx account, your items will be securely received and stored until your arrival.

SHIPPING INFORMATION

INFO FOR GROUPS & EVENTS

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General Shipping Information

Option 1: Use TripHero for Full-Service Shipping

Schedule a pickup from your office or home
We handle labels, carriers, and tracking
Great for personal luggage, materials, signage, and more
Return shipping available after your event

Option 2: Use Your Own Shipping Account

You can also ship via FedEx, UPS, DHL, or other carriers directly to the hotel. We will receive and hold your items, as long as you follow the labeling and timing guidelines below.

Important Notes:

Handling fees apply for both inbound and outbound packages that are not shipped through TripHero. (See ‘Rates’)
USPS shipments may experience delays of up to a week.
For special handling (e.g., perishable items or freight), please notify TripHero in advance.

Rates

Handling

Package Type	Weight (lbs)	Handling Fee
Envelope	~1	$3.00
Small	1 – 10	$10.00
Medium	11 – 25	$15.00
Large	25 – 50	$20.00
Oversize	50+	$30.00
Pallet	Standard Wood Pallets	$200.00

The fees apply per package for both incoming and outgoing packages.

Handling and processing fees apply to all packages based on size and weight:
Handling fees apply to pre-label/return labels on outgoing shipments
Guests/Exhibitors are responsible for handling fees for packages shipped to the hotel unless they are authorized signers to a master PM.

Other Services

Service / Misc.	Type	Rate
Salt Palace Convention Center Delivery^[1]	Flat	$25.00
Shipping Insurance^[2]	$500 Coverage^[a]	$6.50^[c]
Packing Supplies^[3]	Flat	$15.00
Storage Fee^[4]	Over 7 Days	$5.00 – $25.00
Third-Party Billing	Flat	$15.00

A flat fee of $25 applies for all same-day deliveries to the Salt Palace Convention Center.
1. Please coordinate with on-site contact to schedule this service.
Shipping coverage is optional when TripHero creates an outgoing label.
1. Insurance coverage is in increments of shipment value of $500.
2. For example: It costs $6.50 per $500 of insurance coverage—$12.50 cost = $1,000 of coverage
A flat fee of $15 applies per outgoing package that requires supplies (any boxes, tape, packing materials, or wrapping)
Hyatt Regency Salt Lake City allows boxes/packages to be shipped (7) days before the event. Any packages received prior to (7) days before will be charged $5 per day per package for a maximum of $25.

Inbound Packages

Address Your Package

Name: [Name on Reservation/Recipient Name] – [Event Name/Arrival Date]

Company: [Event Name/Arrival Date/Preferred Delivery Location/Booth Name or HRSLC]

Address: 170 S W Temple St.Salt Lake City, UT 84101

Phone: [On-site/at hotel contact]

Receiving Process

TripHero manages all shipment logistics at the Hyatt Regency Salt Lake City.

Receiving & Processing

Packages arrive at the hotel via UPS, FedEx, DHL, and Amazon[1.] before 4:00 P.M. MST, Monday through Saturday.
Upon receiving, TripHero records recipient names, tracking information, and guest room # (for contacting guest room phone).

Notify/Confirmation: Hotel guests receive notification via a guest room phone call.

If unanswered, we’ll leave a voicemail on the guest room phone.

Confirmation via text/mobile phone: If you’re not in your guest room and prefer text confirmation, please complete the Google Form or notify the front desk.
A note about the received shipment will be added to the guest’s reservation for front desk reference.

Handling & Delivery

Delivery: We can deliver packages directly to guest rooms[2.], meeting rooms, and exhibit booths[3.] within the hotel.

Pick-up: By default, packages are available for pickup at the bell closet (located in the main lobby) with front desk assistance upon request.

1.Amazon delivers anywhere between 8:00 a.m. – 6:00 p.m.

2.For guest room delivery, the recipient must be present.

3. Exhibitors within the hotel can expect to find shipments delivered directly to the table/booth when set-up.

Freight and Loading Dock Information

The loading dock at Hyatt Regency Salt Lake City operates on a first-come, first-served basis. Please review the following guidelines carefully before scheduling freight delivery.

Coordinate all freight deliveries with TripHero or hotel contact

Quick Reference

Location: Eas side of building, facing W Temple St
Hours: 7:00 a.m. to 6:00 p.m. MST (special arrangements available with advance notice)
Size Limits:
- Pallets/Skids: 48″ x 40″
- Maximum Truck: L 53 ft. | W 8.5 ft. | H 13.6 ft.

Freight Requirements

Truck Requirements:

Must not exceed maximum size dimensions 13’6” ft. in height or 42’ ft. in length.
Must have own lift-gate (select this option when scheduling)
Drivers must reverse into dock

Freight Elevator Specifications:

Class A
Weight limit: 10,000 lbs.
Dimensions: 8×12 ft
Serves floors 1-6

Personal/Rental Vehicle Load-in

If using your own vehicle for delivery, please note:

Advance notification to hotel required
- Elevator access must be pre-arranged
- Loading assistance requires advance coordination and includes handling fees
Cart Requirements: The hotel does not supply flatbeds, carts/dollies, or pallet jacks. Please bring your own cart for transporting items.

Guidelines and Policies

Storage fee: If the freight is received at the hotel prior to 7 days before the event it will accure a $50 a day for early arrivals (maximum $100)
Hotel not liable for unmarked or missing materials

Freight Receiving

Receiving: Schedule freight delivery 4 days before event (recommended)

Optionally provide hotel contact information to assist carrier with pick-up.
Received freight will be signed off by on-site hotel personel and provide confirmation to shipper.
Freight shipments will be delivered to designated event space

Outbound Packages

If you need to ship out from the Hyatt Regency, you can schedule a pick-up by contacting TripHero, the hotel’s partner. Additionally, if you require any assistance, you can request the help of an onsite associate.

We do not ship internationally, alcohol, and freight pallets/skids.**

Shipping via TripHero (FedEx Only)

Complete paper/digital shipping form:
1. Paper forms are available at the hotel Front Desk/Main lobby reception or upon request from an associate.
Leave items at a designated area (booth, meeting room, or brought to the front desk).
TripHero will pick up items, prepare for shipment, and provide email tracking.
1. Packages TripHero creates shipping labels on your behalf and will ship upon completed invoice via email unless specified to be charged on the master account or guest room.

Shipping via Your Own labels

For shipping your items, you can use your own return labels or create new labels through your UPS/FedEx carrier account.

Using Your Own Label or Return Label

Use existing return labels or create labels from your shipping carrier account.
1. For TripHero pickup: Pack and seal your boxes, attach the label, and place them in the designated area.
  1. Outgoing handling fees will apply.
    1. Alternatively, drop off shipments directly at a carrier store.
Schedule pickup using the same carrier account used to create the label.
1. Use the same carrier account for scheduling pickup as was used for label creation.
2. The group does assume responsibility if carriers fail to pick up packages.
  1. Carriers will only collect shipments from the loading dock when using matching accounts.
3. Use the hotel’s address and mark it as a business pickup.
4. TripHero cannot schedule pickups on behalf of anyone using this method.

Contact Us

Primary

Timothy Nguyen

Email: timothy@gotriphero.com

Phone: (801) 671-9287

Office: (385) 433-6761

Secondary

Savannah Jessop

Email: savannah@gotriphero.com

Phone: ‭(801) 835-5954‬

General

Email: info@gotriphero.com

Phone: (970) 688-7080